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Contact Owala Customer Service

How to Reach a Person at Owala

Verified Contact Information

Toll-Free Number:

  • 1-844-942-1337
    US
Call Now
Send Message

Customer Service:

  • 1-801-901-2632
  • 1-801-939-2332

Accessibility:

  • 1-801-235-9448

Accessibility:

legal@trovebrands.com

Customer Service:

customerservice@owalalife.com

Legal:

privacy@trovebrands.com
Privacy Inquiries

Media:

marketing@owalalife.com
Marketing Inquiries

Owala Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Owala Phone Number
1 (844) 942-1337
Average Hold Time
00:00:35
Average Calls duration
3 minutes
Most Popular Owala Email Address
customerservice@owalalife.com
Owala Live Agent Availability
12% of callers successfully reach a real person
Issue Resolution Rate
Low (24% reported full resolution)
View full overview

How to Contact Owala?

For inquiries or issues that require immediate resolution, the Owala customer service team provides the following dedicated customer service phone number: 1-844-942-1337. This toll-free line is available in the USA. It is designed to ask about company products, resolve order issues, report problems with your account, etc. Additionally, you can contact the Owala customer service team at +1-801-939-2332. Regarding accessibility issues, dial 801-235-9448. For faster service, have your account and other important information at hand during the communication by phone.

If your matter requires attaching documents or screenshots, use a written communication method by sending a letter to the following Owala email address: customerservice@owalalife.com. You can use it for customer service inquiries and general questions. Regarding accessibility issues and privacy policy inquiries, contact Owala at legal@trovebrands.com. Be sure to include your account details and a detailed description of your issue in the body of the letter for timely support.

The Owala headquarters is located at 250 S. 850 E., Lehi, UT 84043, United States. This facility serves as the central hub where key operations and customer relations take place. If you have inquiries that require in-person assistance from the company representatives, send them to the indicated Owala address.

The company support hours are Monday through Friday, from 8 a.m. to 5 p.m. US Mountain Time (GMT -7). During these hours, you can expect prompt assistance from the dedicated customer care team. We recommend you clarify the company’s schedule on the “Contact” page of the official company website, as it may change over time.

The Owala company does not provide an online chat option. Instead, you can use a contact form on the “Contact” page or chat with the company manager on one of the social media pages. To go to the appropriate social media in one click, the company team has placed the appropriate clickable icons at the bottom of its official website.

PissedConsumer Club

Contact Information

Owala Website:

Owala Help Center:

Corporate Office Address:

Trove Brands, LLC
250 S 850 East
Lehi, Utah 84043
United States

Other Info (opening hours):

Business Hours:

Monday - Friday: 8:00am - 5:00pm

More contact details

Why Customers Call Owala?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 37%
  • Product/ Service 34%
  • Return/ Replace 10%
  • Shipping and Delivery 7%
  • Request for Information 7%
  • Activation/ Cancellation 2%
  • Refund 2%

Customer Inquiries & Issues

37%
  • "Water bottles"
  • "Double order"
  • "Not staying cold"

Product/ Service

34%
  • "Product question"
  • "Warranty"
  • "Have not heard back on warranty request"

Return/ Replace

10%
  • "I ordered a cup over a month ago and still haven't received it. I put in everything correctly and I didn't even get an order number or a confirmation email after I ordered it."
  • "Change bottle"
  • "Need Star Wars replacement lid"

Shipping and Delivery

7%
  • "haven't received my bottle and it says it's delivered"
  • "I ordered a cup over a month ago and when I ordered it, I didn't get a confirmation number or a confirmation email and I have not received my cup yet"
  • "missing item"

Request for Information

7%
  • "I have a question concerning what drinks I can put in the water bottle I use cranberry juice and directions specified certain drinks you should not put in these cups or containers"
  • "Calling about my order"
  • "About order"

Activation/ Cancellation

2%
  • "Cancel order"

Refund

2%
  • "Refund"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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